Privacy Policy for NovaDrive
Protecting your data is central to what we do. Read how we collect, use, and safeguard your information.
Introduction to Our Privacy Approach
At NovaDrive, we respect your privacy. This policy outlines how we handle, store, and protect your personal information when you use our services or visit our website.
We operate in compliance with Australian privacy regulations, including the Privacy Act 1988 and the Australian Privacy Principles. Your trust is important to us.
How We Collect Data
We collect data directly from you when you interact with our platforms, and automatically through website analytics to improve your experience.
Information You Provide
- • Contact details such as your name and email address
- • Details provided in web forms or correspondence
- • Preferences and settings you choose
- • Feedback or survey responses you submit
- • Any documents you upload or share
Information Collected Automatically
- • IP address and device information when accessing our site
- • Browser type and operating system details
- • Usage patterns and website visits
- • Clickstream and navigation paths followed
- • Cookies and analytics tracking identifiers
How We Use Your Data
Data is used to deliver and improve our services, respond to requests, and analyze how our platforms are used for better results.
- • Service delivery and platform improvement
- • Responding to customer requests and support
- • Personalizing content and communication
- • Internal research and reporting purposes
- • Ensuring confidentiality and compliance
- • Protecting our users and website
- • Complying with legal and regulatory requirements
Our promise: We take privacy seriously and apply strict controls to protect your information, using industry-standard technical and organizational safeguards.
Sharing Your Information
We never sell your data. Information is only shared with trusted vendors, legal authorities, or as required to deliver our services.
Third-Party Service Providers
Trusted partners may help us operate our site or provide services. They follow contractual obligations to maintain data privacy.
Legal Requirements
We may share information if required by law, to protect our rights, or respond to government inquiries.
Anonymous Analytics
Aggregated and anonymized data may be used for service improvements and internal analysis.
Your Privacy Rights
Australian privacy law gives you rights to request, update, or remove your information. Contact us to exercise any of these rights promptly.
- • Request access to your information held by us.
- • Correct any inaccurate or incomplete data.
- • Request deletion of personal information where permissible.
- • Receive a copy of your data in a portable format.
- • Object to certain uses or restrict processing.
- • Request limits on use or disclosure in certain cases.
For any requests or questions about your data, email or call us and we will respond within a reasonable timeframe.
How We Protect Your Data
We use both technical and organizational measures to safeguard personal information and reduce the risk of unauthorized access.
Technical Protections
- • Encryption of data in transit and at rest
- • Secure firewalls and continuous monitoring
- • Regular vulnerability and patch management
- • Access controls based on user roles
Organizational Policies
- • Staff training on privacy protocols
- • Data handling procedures for all projects
- • Vendor risk assessments for new partners
- • Confidentiality agreements for team
Data Retention Policy
Data is retained only as long as necessary to deliver services and meet legal obligations. Retention periods depend on data type.
- • Kept while your account is active
- • Retained for project evaluation purposes
- • Saved as long as needed for support
- • Held per legal record-keeping rules
- • Stored only for active campaigns
When data is no longer required, it is securely deleted or anonymized.
International Data Transfers
On occasion, data may be transferred internationally. We apply controls and agreements to protect your privacy outside Australia.
- • Use of approved security frameworks
- • Vendor contracts with privacy safeguards
- • Data transferred only when necessary
- • Compliance with applicable regulations
How We Use Cookies
Cookies are used to enhance site performance, track anonymous statistics, and personalize your experience as described in our cookie policy.
Types of Cookies Used
- • Enable basic site functionality and security
- • Measure performance and site usage
- • Remember preferences and settings
- • Support interactive site features
You can manage or block cookies in your browser settings at any time.
Policy Updates and Changes
This policy may be updated from time to time. We encourage you to review it periodically for changes.
- • Posting updates on our website
- • Sending emails for significant changes
- • Highlighting date of last revision
- • Providing clear summary of changes
Your continued use of our services means acceptance of updated policy terms.
Contact for Privacy Questions
For privacy concerns or to exercise your rights, please reach out to our privacy team.
NovaDrive
Level 21, 345 Queen Street, Brisbane, QLD 4000 Australia
Phone: +61.3.6288.1600
Email: [email protected]
Policy last updated on November 23, 2025
Effective from November 23, 2025